Cel Peralta

Maricel Peralta
Social Media Manager - Lead Generation

Years of Experience:
7 yrs in Advertising Industry
2 yrs in Marketing Industry
10 yrs in Customer Service
5 yrs in B2C and B2B Sales
3 yrs Lead Generation/Appointment Setting

Hello! I'm Cel

I am a results-oriented, advertising professional with over 10 years of experience. My management roles are focused on improving overall advertiser’s website content and delivering high-value content that will fit advertiser’s target audiences and markets.

Along with my advertising expertise, I was able to build a strong background in Customer Service and Sales under advertising and retail companies in the United States and the United Kingdom.

Core competencies: Advertising and Marketing Management, strategic/major account management, sales training and development; B2B and B2C sales, lead generation, social media marketing, business listing search engine ranking and analytics, Bing Ads, Places and Maps.

EXPERIENCE

2021 - 2022

Senior ABM Strategist | B2B Sales Enablement

Independent Contractor

Responsible in email marketing campaigns and A/B Testing.
Review marketing automation and CRM integration for client’s B2B targeting.
Conduct client’s marketing technology analytics and highlight trends on digital marketing.
Help Organizations, Enterprises and SMBs increase account engagement 10x with native article and video ads using SaaS ABM platform.

N.Rich

2021 - 2021

RemoteAccessPro

United Nation Event Live chat support
Live chat monitoring and ticket audits
Scrubbed surveys and do QA reporting
Responsible on Zendesk Email and Chat queue
Delivered exceptional Customer Service Support

Chat and Email Executive

Independent Contractor

2019-2021

Customer Service Representative

Concentrix

Responsible in customer service and sales via chat,
Align with customer needs and offer a solution/product that will best suit their needs.
Make sure to address customer’s queries and adapt to different types of characters.
Ability to do multi-task, prioritize and manage time effectively.
Maintain professional and lively tone through chat.

2014 - 2018

Arvato CRM SolutionsArvato CRM Solutions

Digital Advertising Content Strategist

Microsoft Bing Ads

Review and classify advertiser’s website content.
Responsible for maintaining relevant keywords, Ad copies, URLs and overall website content in line with market-specific guidelines.
Process approval of website content based on country policies
Provide details on how to improve advertiser's visits and pay-per-click advertising.

2012 -2014

Business Listing Optimization Associate

Arvato CRM SolutionsArvato CRM Solutions

Microsoft Bing Places

Deliver excellent B2B customer service experience via chat, email and phone calls.
Assist business owners in managing and optimizing their business ranking and performance in SERP.
Day to day follow-up to make sure all created and claimed listings are published correctly in SERP.
Provide recommendations to improve search results.